Hey there, This week I've been thinking a lot about how we communicate, with our customers, our teams, and even ourselves. Sometimes, it's not about speed or flash, but clarity and care. Let's dig into what surfaced for me this week.
🛠 What I Used This Week
A recent chat with a new grad made me think. He asked, "Why do we still use email to talk to customers?" He expected modern tools to take over everything, Slack, Intercom, chatbots, WhatsApp. But here's what I told him: email works because it's clear, calm, and durable. It lets people process on their own time. In complex or high-stakes situations, that matters. Flashy tools might win the moment, but thoughtful messages win the long game.
🧠 Thought of the Week
In customer-focused work, being proactive is crucial, but staying endlessly curious is even more important. I've seen some of the best product decisions come not from strategy decks, but from random late-night support messages or silent reactions after a big release. Listening actively, digging into context, and understanding the why behind requests is what truly aligns teams and users. You don't need to say yes to everything, but you do need to understand it deeply.
💬 Quick Thought
If you're not hearing the customer directly, bring them in through logs, feedback threads, and stories. Build with real context, and the value will follow.
📅 Events You Should Know
RAISE Summit Paris
Where visionaries and AI converge.
📅 July 8–9 (Le Carrousel du Louvre, Paris)
Get Tickets →Samsung Galaxy Unpacked
AI updates and the Galaxy Z Fold 7 debut.
📅 July 9 (Brooklyn, NY + livestream)
Event Info →
Thanks for tuning in again. I'd love to know: what's your favorite way to stay in touch with customers, and what's one thing you've learned from listening deeply? Let's keep the conversation going. See you next Friday ✌️
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